PLASMAMADE Installation procedure filters with IACS en OACS controle systeem.
Activate the filter, the extractor hood MUST BE SWITCHED OFF!
The blue light flashes for about 5 seconds, this is the calibration of the air sensors.
The red light will light up. The filter is now on standby.
Switch the extractor hood to the lowest setting (red light on)
After one minute of airflow the blue light will light up and the filter is switched on.
When the extractor hood is switched on, the filter works for a maximum of 60 minutes. After this period, it is switched off automatically. (Safety mode).
Always use Plasmamade filters in the lowest setting of the extractor hood, even during cooking.
!! If you place the filter when the extractor hood is already switched on, the filter will not detect the airflow, this can be solved by de-energizing the filter and follow the procedure again!
!! Make sure that the air outlet of the shaft is at least 20×20 cm as total discharge surface!
!! You may only use plasma filters in ventilated rooms!
What is a PlasmaMade Air Filter?
A PlasmaMade Air Filter fits into any extractor hood and has various functions, namely the removal of odors, fat particles, pollen, bacteria and fine dust.
The PlasmaMade Air Filter removes odors through the Plasma Core. As soon as the air enters the filter, a sensor detects the air flow and activates the Plasma Core.
The Plasma Core has the function to immediately remove odors.
For optimal operation of the PlasmaMade Air Filter, it is important that the air does not pass through the filter too quickly. Therefore we recommend using the extractor hood in combination with the PlasmaMade Air Filter to position 1 or 2 and no higher. The air then passes more slowly through the filter and has more time to be cleaned. When you set the filter to a higher setting, the filter will not clean faster. In fact, the efficiency decreases, your energy consumption increases and the noise will also increase.
The removal of fat particles, pollen, bacteria and fine dust
In addition to removing odors, the PlasmaMade Air Filter also has several functions, namely the elimination of fat particles, pollen, bacteria and fine dust.
Grease particles that are not trapped by the extractor grease filter and do not remain in the engine, will enter the Plasma Filter and are stored in the walls of the filter. When the extractor hood is switched on, those walls are continuously under high voltage. The stored fat is eliminated little by little. It is actually extremely dried out and what remains is just dust. As a user, you will not notice this material. In addition to eliminating fat, pollen, bacteria and particulate matter are also removed.
How do I use the PlasmaMade Air Filter?
How long do I have to leave my extractor hood on?
As soon as you remove the ingredients from the refrigerator for cooking, switch the extractor hood to position 1. The airflow is now set in motion. You will then start cooking, make sure that you do not set the extractor hood higher than position 2.
When you have finished cooking, do not immediately switch off your hood, the food is now still in the room and therefore still emits odor. Therefore, leave the extractor hood on for a while at position 1, so that the residual odors are removed. Only when you have put the dishes in the dishwasher there will not be any new food odors, we advise you to leave the hood on for 15 to 30 minutes (depending on the size of your kitchen), so that the filter can continue to eliminate residual odors, after that you can switch off the hood.
If you turn the filter off too quickly after cooking, odors will linger. But what is even more annoying, is the fact that fat particles do not leave the filter. On short term you will not notice this, but in the long term the filter becomes saturated with fat and you have the idea that the filter no longer works. The Plasma Core does still work, but the extremely polluted walls no longer purify the air and get dirty air back into the kitchen.
Fridge open = extractor hood on
Dishwasher closed = extractor hood approx. 15 to 100 minutes after recirculation, then switch off.
But what if I want to cook something that takes a long preparation time?
No problem, you can leave your extractor hood on all the time.
When the maximum cleaning time of the filter has been reached, the filter will switch off automatically after 180 minutes (the blue light flashes). If you have not finished cooking after 180 minutes, switch off your extractor hood, wait 2 minutes and then switch on the hood again.
Recirculation = ventilation
What also is very important, is that your home meets the ventilation standard. We always say no recirculation without ventilation. Ventilation is a must for recirculation and also mandatory in Europe. If you do not have ventilation, open a window, otherwise there will be underpressure in your home and the hood will not do anything anymore.
So the PlasmaMade Air Filter is a miracle?
No, miracles do not exist, so the PlasmaMade Air Filter is not a miracle but the filter does what you expect, provided you follow the “rules”.
Of course, the extractor hood sometimes lacks odors coming from the hob and in some cases you will feel that the filter works better one time than another. For example, due to the strong odor, salmon is more difficult for the PlasmaMade Air Filter to combat and will therefore need more cleaning time than, for example, potatoes or pasta.
• Switch on your cooker hood before cooking;
• Do not set your extractor hood incl. PlasmaMade Air Filter higher than position 2;
• Do not switch off your hood too quickly after cooking, so that the filter can recirculate afterwards;
• Make sure that your home / kitchen has ventilation, because without ventilation no recirculation.
The red light indicates that the filter is connected to AC power and that the filter should work.
Check if the power adapter is plugged into the power outlet.If so, check whether you have power on other devices in the same power group.If so, the filter could be defective. See exchange guarantee.
This means that the maximum cleaning time of the filter has been reached. The filter works for a maximum of 60 minutes at a time. Because of the safety mode, it switches off automatically. If you want to switch the filter on again, you must switch off the extractor hood, wait for 2 minutes and then switch on the extractor hood again.
This means that the maximum lifespan of the filter has been reached, the lifespan has an average of 9000 operating hours.
Is the red light on? If not, first check point 1. If the blue light does not light up and the red light does, turn the filter a quarter turn or half turn. The filter contains a sensor that may not be in the right position to optimally detect the airflow. By turning the filter slightly, the sensor may suddenly be able to detect air flow more easily. If turning the filter does not help, set the hood to a higher position, for example setting 2 or 3. If the blue light is on then, see point 5. If the blue light does not light up, the filter may be defective. See exchange guarantee.
You may have an extractor hood with a low airflow. Our advice is to tape off the outer two rings at the bottom of the filter, then the sensor can be detected on the filter.The air outlet then becomes approximately 100 mm instead of the standard 150 mm, so the filter also responds to low airflow. If the rings are taped off and the filter still does not work, it can be exchanged for a new one. See exchange guarantee.
Is your ventilation well organised? Moisture that is present in your kitchen passes through the filter and will be blown back again. Our advice is to ventilate better, eg. by opening a window, this also promotes the overall air climate indoors. New homes usually have a good ventilation system; CMRV or mechanical extraction.
If you do NOT have a ventilation system in your house, do NOT install the filter!
Note: ventilation is mandatory during recirculation.
Do both the red light and the blue light of the filter burn when the extractor hood is switched on? If not, start at point 1. If so, check your grease prefilter in the extractor hood. If this prefilter is not cleaned sufficiently, odors cannot be sufficiently purified and recirculated, which will keep odors longer in the room. Check the manual of your extractor hood for optimum cleaning of the grease prefilter. Often it is advised to clean these weekly or every other week with soapy water or in the dishwasher. If cooking odors are smelled, you can leave the filter on until the smell is completely gone. Also note recent temperature / weather fluctuations outside. If it is cold outside, a higher ionization value can be measured. As a result, if the ventilation is properly arranged, the cooking odor will also disappear sooner than when it gets warmer outside.
Conclusion: When the weather is cold, you can recirculate for a shorter period than with a higher temperature outside.
We call this ionisation / “fresh mountain air”. The filter is working. The advice is to turn off the extractor hood 15 to 20 minutes after cooking. This is also stated in the manual. However, the time that the extractor hood must remain on, also depends on how long you are cooking and how large the room is. If you think the air is clean enough, the extractor hood can simply be switched off. Also note recent temperature / weather fluctuations outside. If it is cold outside, a higher ionization value can be measured. As a result, if the ventilation is properly arranged, the cooking odor will also disappear sooner than when it gets warmer outside. Conclusion: When the weather is cold, you can recirculate for a shorter period than with a higher temperature outside. You can always turn on the hood for a quarter of an hour, for example when there are smells in the house, when someone smokes, etc.
Note: ventilation is mandatory during recirculation.
This is not ozone air. What you smell is ionisation, see also point 8. Our filter has been tested by the TÜV and meets the strictest inspection standards.
Note: ventilation is mandatory during recirculation.
This can be explained logically. The filter only cleans the room in which it is placed. If odors escape to another room, they cannot be recovered. It is therefore always important to cook in a closed, ventilated room. If you have an open kitchen, it is important to switch on the filter at least 15 minutes before cooking so that the airflow is already circulating before cooking. This prevents odors escaping.
Note: Have you checked whether the airflow that passes through the filter from the exhaust is only blown back into your kitchen via the air outlet? Has a possible outlet to the outside been sealed off? And is there no valve / opening for, for example, mechanical ventilation in or very close to the air outlet? The air flow must always return into the same room where the air is taken from.
Check first of all if there are air outlets in the cove/shaft so that the air can enter the room again. Check if the extractor hood is correctly connected. Check if all positions are working correctly and that the engine is running.Check if the check-valve has been removed. This is sometimes not removed from the hood. If it is not removed, the air cannot pass through as the valve is pushed against the filter and thus does not open. If it is still there, remove it.
Is the problem not resolved? Then contact the supplier of your extractor hood.
No, this is not mandatory. However, it is mandatory to reduce the EPC (Energy Performance Coefficient) of new homes from 2015 and onwards, from 0.6 to 0.4 in the EPC calculation. This happens already when the extractor hood recirculates, so the efficiency of the home improves.In the EU it is stipulated that new-build homes from 2021 and onwards will no longer be allowed to discharge energy outside (EPC 0). When you recirculate, the warmth in the house also remains. As a result, less energy is used to heat the home, so the energy performance in the home improves. This will also be adjusted in the NEN 7120 (Building Decree).
Note: Never place a broken filter! If the filter housing is broken (all parts of the filter that are made of plastic) the filter may be returned and a new filter will be sent to you.Note: In this case, there should be no more than three months between the purchase and the notification. For other information regarding exchange, see exchange guarantee.
At this moment our filters are only suitable for placing on an extractor hood or other suitable device. See also our manuals.
If something is missing, we will send this to you free of charge. The manual can also be found on our website
You can always verify this at the kitchen store or dealer where the extractor hood was purchased. You can also search for your extractor hood on the internet, you will always find some technical specifications and dimensions.
If the diameter of your engine exhaust is less than 150 mm, you can purchase a reducer yourself.
These are available at most hardware stores.
You can connect in different ways:
- Mount on the cover with the supplied connecting adapter.
- With the supplied suspension bracket and (not included) a piece of flexible hose.
The moisture passes through the filter and stays in the house, therefore your house must be well ventilated (see also point 6). Our filter has an ‘Appliance 3 inspection’. This means that the filter can withstand moisture. It will therefore not be broken and is also suitable to be placed in damp rooms (for example a bathroom).
Note: ventilation is mandatory during recirculation.
- At position 1 – 200 m3 the efficiency is 100%
- At position 2 – 400 m3 the efficiency is 83%
- At position 3 – 600 m3 the efficiency is 67%
- At position 4 – 800 m3 the efficiency is 50%
1000 m3 is also possible! However, 800 m3 is the most common for extractor hoods, otherwise 1000 m3 is 50%.
It is not necessary to set the extractor to a higher position. It will take as long as a lower position, and there is more noise. Less = More! Advice therefore is to cook on position 1.
Note: the efficiency is calculated on odor, with baking smoke a longer time is needed. This can be different.
Grease that may pass through the grease prefilter of the extractor hood will be destroyed in the filter. The grease is stored in a fiberglass mat between the two electric cores. If the grease accumulates between the electric cores, a ‘stream’ will develop which destroys the grease. Small particles of grease are destroyed with ESD and the dust is blown out of the filter by the air pressure of the engine. Please note: always use a grease prefilter, not only for good function of the filter, but also for the maintenance (service life) of the engine of the extractor hood. This prefilter must be cleaned regularly in accordance with the manual of your cooker hood in order to be able to continue to guarantee optimal functioning.
If the bottom of the hood is greasy: This has nothing to do with the PlasmaMade filter.
You have to clean the bottom of the extractor hood (more often).
If the grease drips from the grease prefilters: This also has nothing to do with the PlasmaMade filter.
It may be that the standard grease filters / pre-filters are very thin so that the grease is not adequately absorbed. If the grease is not stopped by the grease prefilters, this is also bad for the engine. In the engine there is a wheel, when it is full of grease it will drip out here when it is running, so the grease can leak out of the engine. The solution is to clean the grease filters more often in soapy water or in a dishwasher at at least 70 degrees. Always view the cleaning instructions in the manual of your extractor hood! If the problem persists afterwards, please contact the manufacturer of your extractor hood.Our filter can also remove the last grease particles, but this is not possible if they are already gone through the grease prefilter to the engine.
Yes, this is possible. However, air outlets must be placed in the compartment where the engine is located. Otherwise there will be no recirculation. Often the plinth of the compartment is lowered by 20 mm so that the air can easily enter the room again. This also prevents moisture problems under / behind the compartment.
Yes, the filter works in all possible positions, as long as the (clean) air is blown back into the same room.
23. WHAT IS THE MINIMUM DIMENSION OF THE AIR OUTLET THAT IS PLACED IN THE EXTRACTOR HOOD FOR RECIRCULATION?
The air outlet must be at least 150 mm x 150 mm (pi x r squared). It is best to make the air outlet larger. For example, twice the dimensions of the exhaust of the engine.
If the air outlet is too small, the engine cannot get rid of the air pressure and our filter will become clogged because there is not enough airflow through the filter.
The result is that the filter will be damaged. We cannot provide service if this has happened.
In addition, we advise you to pay attention that the air outlet does not fill/seal a part of the exhaust, because then the purified air may not be able to recirculate optimally.
24. MY CEILING OR WALL IS GETTING DIRTY BECAUSE OF THE AIR FROM THE AIR OUTLET OF THE EXTRACTOR HOOD
This can have many explanations. First of all, we recommend to check whether the PlasmaMade filter is correctly connected and is functioning properly. If that can be determined with certainty, take a look at the air outlet and check the following points:
- Is it placed 50 cm from the wall or ceiling? And doesn’t it blow directly against the wall but into the room (see also installation manual)?
- Is the air outlet large enough to slowly blow the air back out of the extractor hood into the room (see also point 23)?
- Is the capacity of the engine used in the extractor hood not too high? This would allow the air to pass through the filter too quickly and therefore the air will not be cleaned properly. Our advice: Position 1 or 2 with 200/300m3 will have the best result.
- Can you find out what makes the ceiling or wall dirty? It may be that there is mainly dust on the wall or ceiling, dust will be taken away with the air flow, but will not be destroyed. This can also contaminate the wall or ceiling.
We advise to install point 25, the carbon filters do not have to be replaced and can simply remain seated.
No, this is not necessary, our filter can be used without these carbon filters.
It does not hurt to place these filters anyway. In some cases, the air is distributed better and this benefits the total effect of the design of your extractor hood. It is not necessary to replace these filters every 2 months if you combine them with a PlasmaMade filter. These filters can then simply remain.
It is wise to clean the carbon mat on the filter every 6 months with warm or hot water.
You can reach this carbon mat by removing the grease prefilter from the extractor hood.
Often you can immediately see the carbon filter. This can be removed easily. If this does not work, contact the supplier of your extractor hood.
Always pay attention when installing a PlasmaMade filter, that the air can easily return into the room. Make sure that the air outlet is large enough (at least the size of the exhaust of the engine). Our advice: twice this size or larger if possible. If you do not have a stainless steel shaft, it is advisable to protect the inside of the cove with a good paint or varnish layer so that the moisture does not affect the wood. Or make sure that the PlasmaMade filter is placed in a metal or plastic box and that the air from the box directly returns into the room.
This is often seen at lower quality extractor hoods that do not have galvanized or stainless steel interior.
The PlasmaMade Air filter is TÜV certified and has OACS (Ozone Active Control System) and IACS (Ionization Active Control System) to meet the latest, strictest safety standards set by the government on these types of devices.
TÜV is a special inspection. The TÜV is an authority that is recognized worldwide as a quality mark for consumer products. The purpose of the TÜV is to point manufacturers to all safety standards that apply in the world and to test them so that our products meet the most stringent safety standards. An ozone test was also included in this inspection. The ozone is below the standard that has been set. We have an accreditation for this. At the TÜV the filter has been inspected on three different parts:
TÜV EMC (electrical voltage)
TÜV Consumer Safety
TÜV Appliance 3 (moisture)
The PlasmaMade Airfilter lasts for 10-15 years. We give a 5-year warranty. We only guarantee if an invoice is present and your filter is registered. When the filter is used professionally, you are entitled to 2 years warranty or up to 9000 operating hours.
For warranty, register your filter first at http://warranty.plasmamade.com/
Then you can contact PlasmaMade via firstname.lastname@example.org
PlasmaMade became market leader in the Netherlands and Europe in just five years. The revolutionary air filters are distributed from Staphorst all over the world.
Consumers embraced the innovative air cleaning filter that is placed on top of an extraction hood. The filter does not only eliminates cooking odors, but also continuously purifies the air and thus guarantees an optimal indoor climate. PlasmaMade is now expanding on its success with a new update for the software of the filters. Existing customers also benefit from this service update. PlasmaMade offers every owner this update for free!
“A PlasmaMade transforms an extractor hood into a high-end air cleaner. The filter eliminates all particulate matter from the air. To facilitate this, we combine smart electronics with plasma technology, an electrostatic filter and ionisation “, explains CEO Martin van der Sluis.
PlasmaMade is the solution for odors, pollen, bacteria, viruses, fungi, harmful gasses, tar and cigarette smoke, nicotine, dust mites, animal dander and dog and cat hair. The worldwide patented technology passes the toughest tests and meets all requirements and international standards and laws.
Unique in the world
This self-developed technology makes PlasmaMade unique in the world. For example, the filter is essential in new homes from 2021 and onwards. In 2021, new regulations are introduced. These regulations forbid to have a ventilation shaft to the outside of the house. Recirculation hoods are the solution to meet the new standards.
The new regulations aim to make houses more sustainable. A conventional extraction hood extracts the warmed air to the outside. This does not contribute to heat savings and is therefore not sustainable. That is why recirculation hoods are the future!
PlasmaMade works according to the recirculation principle and has a singular advantage compared to similar products. “We do not use carbon. Carbon saturates and therefore needs to be replaced regularly. Consumers are not bothered with that hassle with a PlasmaMade, “explains CEO van der Sluis. Also, other products in this market only consist of a few carbon mats and an ozone generator. Utilizing only carbon mats and an ozone generator is not sufficient to eliminate certain groups of particulate matter and VOCs (Volatile Organic Compounds). Therefore, these other products do not contribute to a healthier indoor climate.
PlasmaMade products are durable devices with excellent energy performance and are ideal for so-called passive houses. “From 2030, the performance of extraction hoods must also be included in the calculation of the Energy Performance Coefficient (EPC). This way, PlasmaMade anticipates those regulations “, says CEO van der Sluis.
As a market leader and innovator, PlasmaMade continuously invests in research into further
improvements. At PlasmaMade’s own laboratory, researchers work every day on possible developments and product improvements.
PlasmaMade works closely with distinguished international research institutes, such as TNO and the European government. With this approach our development cycle has the strongest possible foundation. CEO van der Sluis: “We are market leader with the best and safest products in the world. Our strategy ensures our leading position.
With our drive to innovate, we continuously anticipate changing customer requirements and new regulations. We began as a supplier of filters for extractor hoods and we transformed ourselves over the years into a professionally certified institute for air purification.
In partnerships with other ventures, we are investigating solutions for VOCs and particulate matter. ”
The urge for further improvements resulted in an important update in 2017. A PlasmaMade filter will shut down automatically, should a user forget this. In this way the manufacturer prevents the exceptional scenario that the filter can exceed the standards after 24 hours of continuous operation. This reprogramming also extends the lifetime of the filter.
With this simple adaptation of the software PlasmaMade immediately meets the latest requirements of the European government. “The government determined that all international institutes must apply a different method of testing. PlasmaMade is now the first to meet these new requirements and we are proud of that. We are ready for the future.”
“PlasmaMade is and remains the best air filter on the market”, is the conviction of CEO van der Sluis.
According to CEO van der Sluis, all consumers are entitled to a perfect product. Hence, the decision to offer existing customers a free update.
“We do not make concessions and we stand for safety, quality and durability of our product. That is why we believe that every customer is entitled to have a filter with the latest techniques. This also applies to customers who bought a PlasmaMade before 2017. We consider this as a service.”
Customers who purchased a PlasmaMade before 2017 will check on www.pmrecall.com if they are eligible for the free update. This website also contains all further information about the procedure. After registering on that website, you will receive further instructions on what to do next.
PlasmaMade foresees a future with interesting developments. With a sound business strategy in place, PlasmaMade will be able to sustain its position as a market leader. Not the world’s largest, but the world’s leading circular company in the field of air cleaning and recirculation.
Plasmamade must act as a knowledge institute for current and future clean air challenges. PlasmaMade works with a solution based approach and aims to operate on the highest scientific level. We do not follow the trend, we set the trend.
What you hear is the build-up of the voltage, and the discharge that follows.
This happens every few seconds, and is a normal and natural result of the operation of the electronics in the filter.
ATTENTION: HAVE YOU FOLLOWED THE INSTALLATION PROCEDURE?
Connect the mains adapter to the wall socket that will be used. The PlasmaMade Air Sensor will automatically search for the available WiFi network. This can be seen because the built-in LED on the top of the Air Sensor flashes blue. To make contact to, for example, your mobile phone or tablet, press twice quickly the small black button on the bottom of the Air Sensor, next to the USB. The built-in LED will flash white. You can now select the PlasmaMade Air Sensor in your WiFi network on your phone or tablet by simply selecting the CG Sensor. This can be found in the list of available WiFi networks. After you have selected this, the link “manage router” will appear, this window will open. Then click on “Configure WiFi”, select the desired WiFi name (SSID) and enter the password of your WiFi router. You can see on the Air Sensor whether the installation on your WiFi network went well, the Air Sensor will light up green once and then no LED light will be visible anymore. You can use the tape to hang the Air Sensor on the wall at the
location of your choice. After this you can select the Air Sensor in the PlasmaMade app, which can be downloaded via our website (www.plasmamadeapp.com) or via the App Store / Play Store.
The PlasmaMade Air Sensor only measures the room where it is installed. It is possible to place multiple sensors in your house or at work, which can then be added to the PlasmaMade app, by simply selecting multiple sensors.
The PlasmaMade Air Sensor measures 4 basic values in your home, these are humidity, CO2, TVOC and the temperature. Optionally there is a particulate matter module, which can be ordered in the PlasmaMade app
The app is easy to download in the App Store, Play Store or on our website www.plasmamadeapp.com
The PlasmaMade Air Sensor is easy to install in any room, you just have to make sure there is a power outlet nearby, and a suitable wall that is flat and free of dirt and grease
The PlasmaMade Air Sensor is designed to accurately transmit the correct value 24/7. By connecting this to electricity you are 100% assured of a constant flow of information via the WiFi signal. A second reason is the use of professional more expensive components, which use slightly more power than cheap components. The sensor measures in real time, so every second. When using batteries, they should be replaced every 14 days, which is not good for the environment and your money.
Yes, if you buy a PlasmaMade Air Sensor, the precondition is that you have WiFi in the home or workplace where you want to place the sensor.
The consumer version of the sensor works with the PlasmaMade app, but there is also a solution for companies, schools, government buildings, hospitals etc. They can get a live connection via a dashboard on the PC where the data from for example 5-100 PlasmaMade Air Sensors is logged and processed so that they gain insight into the air quality of the buildings or living areas. You can get more information by contacting PlasmaMade via email@example.com
The PlasmaMade particulate matter module is easy to place on the electronics board of the sensor. You can easily achieve this by loosening the 4 screws and removing the front plate. You will then see the electronics board and the location where the particulate matter module can be placed. You can easily click on it and then mount the front plate. The particulate matter module is immediately displayed on the app, so you don’t have to install anything else.
You can easily reset and reconfigure the PlasmaMade Air Sensor by quickly pressing the black reset button twice on the bottom of the sensor, next to the plug. As a result, the Air Sensor will give a white LED light on the top. You then make contact again via your mobile phone or tablet. Read the user manual carefully.
At that moment you have lost the WiFi signal. Check that the WiFi is switched on and that the WiFi has not been changed. If there is a signal again, the sensor will automatically transmit the measured data again.
No, that is not necessary, the PlasmaMade sensor is developed in such a way that it immediately picks up the set WiFi signal again.
No. The PlasmaMade Air Sensor has been developed in such a way that it always sends the latest data to your mobile phone or tablet in case of power failure. There is a small battery that holds the power for another 20 seconds to reliably send the latest data.
The PlasmaMade Air Sensor must be cleaned every 3 months. This can easily be done by cleaning the grid at the top and bottom with a vacuum cleaner. Never use a wet cloth, only the front plate may be wiped with a dry cloth.
No, the PlasmaMade Air Sensor has been carefully assembled and we use the best components where possible, but you should never rely 100% on sensors. Always use common sense in an emergency. The PlasmaMade Air Sensors are only built to provide insight into your living and working environment.
The measured data displayed in the app indicate the degree of contamination in the room where the sensor is placed. You can use this information to perform an action. For example, if the TVOC value is too high, the action is: “Switch on your hood with the PlasmaMade Air Filter” or “Switch on the ventilation” or perhaps “Open a window or door”. In this way you are always assured of a healthy and safe indoor climate.
The PlasmaMade Air Sensor has been developed to last up to 5 years, depending on the room where it is installed. We recommend using the App Store after this period to order a new Air Sensor and return the old one free of charge to PlasmaMade where it will be processed in an environmental friendly way.
We give a 2-year full warranty on the PlasmaMade Air Sensor, if it is defective within 2 years you can use the free return address.
IoT devices, like the Plasmamade Air Sensor, are capable of interfacing with your current network. However sometimes there is a reason why your sensor won’t connect:
1. The Wi-Fi password or name were accidentally misspelled. Think of Caps-lock or my maybe a small typo. Make sure all information is entered correctly.
Go to your device and try to run through the process one more time, taking extra care, imputing the right credentials.
If the cause is a misspelled network name, the sensor will blink red 1 time.
If the cause is a wrong password, the sensor will blink red 6 times.
2. The sensor is hitting a firewall. This means that you are trying to connect your sensor to a network with extra protection. This is positive because it means that your network is well protected. You often see this by companies.
Contact your network colleague or network agent in order to whitelist your device and allow it to come onto the network.
If the cause is the router, the sensor will blink red 4 times
3. Your router has hit the maximum number of devices. This will be anywhere between 8 and 35 devices, depending on your internet provider. In most situations this should not be the problem. But it is always good to check.
To test whether there is a problem with your router or your internet connection, you can temporarily use your mobile hotspot with the following information:
If the sensor comes onto this network, it shows you that the problem is not the device but can be found in your internet configuration.
4. If none of the above solutions seem to work, you can contact our help desk. They will help you.